{"id":1427546,"date":"2025-07-19T13:52:45","date_gmt":"2025-07-19T13:52:45","guid":{"rendered":"https:\/\/paloma-tech.com\/payment-and-refund-policy\/"},"modified":"2026-06-24T13:14:57","modified_gmt":"2026-06-24T13:14:57","slug":"payment-and-refund-policy","status":"publish","type":"page","link":"https:\/\/paloma-tech.com\/de\/payment-and-refund-policy\/","title":{"rendered":"payment and refund policy"},"content":{"rendered":"
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Zahlungs- und R\u00fcckerstattungsbedingungen<\/strong><\/h1>

1. Payment Information<\/h3>

We aim to provide a secure and flexible payment experience for all our customers across Europe.<\/p>

Accepted Payment Methods:<\/strong>
We accept a variety of payment methods to ensure convenience and security:<\/p>

  • Credit\/Debit Cards:<\/strong> We accept major cards, including Visa, MasterCard, and American Express.<\/p><\/li>

  • PayPal:<\/strong> Secure online payments through your PayPal account.<\/p><\/li>

  • SEPA Direct Debit:<\/strong> For customers within the SEPA region, allowing hassle-free direct debit transactions.<\/p><\/li>

  • Bank Transfers:<\/strong> Direct payments can be made to our European bank accounts. Bank details will be provided at checkout.<\/p><\/li>

  • Klarna:<\/strong> Buy Now, Pay Later options available in select European countries.<\/p><\/li>

  • Apple Pay & Google Pay:<\/strong> Quick and secure mobile payments.<\/p><\/li><\/ul>

    Currency and Conversion:<\/strong>
    All transactions are processed in Euros (EUR)<\/strong>. If you are paying with a different currency, your bank may charge currency conversion fees. We recommend checking with your payment provider for exact conversion rates.<\/p>

    Payment Security:<\/strong>
    Your security is our priority. All transactions are protected with SSL encryption<\/strong> to safeguard your personal and financial data. We do not store any credit card information on our servers.<\/p>

    Payment Terms:<\/strong><\/p>

    • Full Payment Required:<\/strong> All orders must be paid in full at the time of purchase.<\/p><\/li>

    • Verification Process:<\/strong> For security purposes, we may request additional verification for certain transactions.<\/p><\/li>

    • Order Confirmation:<\/strong> After successful payment, you will receive an email confirmation with your order details.<\/p><\/li><\/ul>

      2. Refund & Cancellation Policy<\/h3>

      We strive to ensure your complete satisfaction with every purchase. However, if you are not satisfied, our refund and cancellation policy is outlined below.<\/p>

      Order Cancellations:<\/strong><\/p>

      • Before Shipment:<\/strong> You may cancel your order any time before it is shipped for a full refund.<\/p><\/li>

      • After Shipment:<\/strong> If the order has already been shipped, you will need to follow our return process.<\/p><\/li><\/ul>

        Refund Process:<\/strong><\/p>

        • Refunds are processed to the original payment method within 5-7 business days<\/strong> of the cancellation or return confirmation.<\/p><\/li>

        • Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.<\/p><\/li><\/ul>

          Return Eligibility:<\/strong><\/p>

          • Items must be returned in their original condition, unused, and in the original packaging.<\/p><\/li>

          • Non-Refundable Items:<\/strong> Certain items such as digital products, downloadable software, and personalized goods are non-refundable.<\/p><\/li>

          • Return Shipping Costs:<\/strong> The customer is responsible for return shipping costs unless the item received was incorrect or defective.<\/p><\/li><\/ul>

            Refund for Damaged or Incorrect Items:<\/strong>
            If you receive a damaged or incorrect item, please contact us immediately at contact@paloma-tech.com . We will arrange for a replacement or issue a full refund, including shipping costs.<\/p>

            3. Taxes & VAT<\/h3>

            VAT Inclusion:<\/strong>
            All prices displayed on our website include Value Added Tax (VAT)<\/strong> where applicable.<\/p>

            VAT Registration Details:<\/strong><\/p>

            • UK VAT Number:<\/strong> GB422085426<\/p><\/li>

            • ES VAT Number:<\/strong> N0273265I<\/p><\/li><\/ul>

              VAT for EU Business Customers:<\/strong>
              If you are a business customer within the EU and have a valid VAT number, you may request a VAT-exempt invoice<\/strong> by providing your VAT number during checkout.<\/p>

              Customs Duties and Import Taxes:<\/strong>
              For deliveries outside the EU, additional customs duties and import taxes may apply. These charges are the responsibility of the customer.<\/p>

              4. Failed or Declined Payments<\/h3>

              If your payment is declined, please:<\/p>

              • Verify Your Payment Details:<\/strong> Ensure that all entered information is correct.<\/p><\/li>

              • Contact Your Bank:<\/strong> There may be restrictions or holds on your account.<\/p><\/li>

              • Try Another Payment Method:<\/strong> Use a different card or payment option.<\/p><\/li><\/ul>

                If issues persist, please contact our support team at contact@paloma-tech.com<\/strong><\/p>

                5. Dispute Resolution<\/h3>

                In the event of a payment dispute, please contact us immediately to resolve the issue amicably. If a resolution cannot be reached, the dispute will be handled in accordance with UK consumer protection laws<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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