Zahlungs- und Rückerstattungsbedingungen

Effective Date: July 2026

1. Payment Information

At PALOMA TECH LTD, we provide a secure and convenient payment experience for customers across Europe.

Accepted Payment Methods

We currently accept:

  • PayPal

  • Debit and credit cards processed securely through PayPal

All payments are processed through secure payment systems.

PALOMA TECH LTD does not store or have access to your complete payment card details.

Payment Security

Your payment security is important to us.

All transactions are protected using secure encryption technologies, including SSL encryption, to protect your personal and financial information.

Payment information is handled directly by our payment provider, PayPal, according to PayPal’s own privacy and security policies.

Payment Terms

  • Full payment is required at the time of purchase.

  • Your order will only be processed after successful payment authorisation.

  • After payment confirmation, you will receive an order confirmation email containing your order details.

  • For security reasons, we may request additional verification for certain transactions.

2. Order Cancellation Policy

Cancellation Before Shipment

You may request cancellation of your order before the order has been shipped.

If your cancellation request is accepted before shipment, a full refund will be issued using your original payment method.

Cancellation After Shipment

If your order has already been shipped, you must follow our return procedure described in our Delivery & Return Policy.

3. Refund Policy

Refunds are processed according to applicable consumer protection laws and our return conditions.

Once a return has been approved and the returned product has been received or proof of shipment has been provided where applicable:

  • Refunds will be issued to the original payment method.

  • No additional refund fees will be charged.

  • Refund processing may take up to 14 calendar days depending on the circumstances and payment provider processing times.

Your bank or payment provider may require additional time before the refunded amount appears in your account.

4. Returns and Return Shipping Costs

Customers may exercise their statutory right of withdrawal according to applicable consumer protection laws.

Before returning any item, customers must contact our customer support team to receive return instructions.

Customer Support:

E-Mail: [email protected]

EU: +33 644655475
Großbritannien: +44 7366620892

For eligible returns, including statutory withdrawal requests, defective items, damaged items, incorrect items, or products not matching the description, PALOMA TECH LTD will provide a prepaid return label or arrange the appropriate return method.

Returned items must:

  • Be unused or only handled as necessary to inspect the product.

  • Be in original condition.

  • Include original packaging, accessories, manuals, and components.

5. Refunds for Damaged or Incorrect Items

If you receive:

  • A damaged product

  • An incorrect product

  • A product different from the description provided on our website

Please contact us as soon as possible with:

  • Your order number

  • Photos of the product

  • A description of the issue

We will review the request and provide an appropriate solution, which may include:

  • Replacement

  • Repair where applicable

  • Full refund

6. Non-Refundable Items

Certain products may not be eligible for return or refund where permitted by law, including:

  • Personalised products

  • Custom-made products

  • Digital products or downloadable content where applicable

Any applicable exclusions will be clearly indicated before purchase.

7. Taxes and VAT

All prices displayed on our website include VAT where applicable.

VAT Registration Details:

UK VAT Number: GB422085426
Spain VAT Number: N0273265I

For eligible EU business customers with a valid VAT number, VAT-exempt invoicing may be available where applicable.

8. Failed or Declined Payments

If your payment is declined, please:

  • Check that your payment information is correct.

  • Contact your bank or payment provider.

  • Try another available payment method.

If the problem continues, please contact our customer support team:

E-Mail: [email protected]

9. Contact Information

PALOMA TECH LTD

71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

E-Mail: [email protected]

EU: +33 644655475
Großbritannien: +44 7366620892

Company Registration Number: 13934221

VAT GB422085426
VAT ES N0273265I