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Return policy

 

At Paloma Tech, we want you to be entirely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a simple return policy to ensure that your shopping experience takes place without hassle.

1. Removability to feedback

We accept returns under the following conditions:

  You must initiate a return within 30 days of receipt of your order.
  The product must be in its original state, not open and not used.
  Perfumes must have their packaging and their original seals.

2. How to introduce a return

To request a return, please follow these steps:

  Contact our customer support team at contact@paloma-tech.com within 30 days of receipt of your order to request a return authorization number (RA).
  Clear the RA number clearly outside the package you return.
  Pack the items safely, including all original packaging and all the accessories provided with the product.

3.

  Customers are responsible for the return costs, unless the return is due to an error on our part.
  We recommend that you use a traceable shipping method and keep tracking information until your return is processed.

4. Refund process

  Once we receive your return, our team will inspect the articles to ensure that they meet the eligibility criteria.
  If the return is approved, we will process your refund within 5 working days.
  Refunds will be made according to the original payment method used for purchase.

5. Non -returnable items

The following articles cannot be returned:

  Personalized or personalized items.
  Promotional samples and gifts.

6.

Unfortunately, we do not offer direct exchanges. If you want to exchange a product, you must initiate a return and place a new order for the desired article.

7. damaged or defective items

If you receive a damaged or defective item, please contact us at contact@paloma-tech.com within 7 days of receipt of your order. We will provide you with instructions on how to return the article or organize a replacement.

8. Contact us

If you have any questions or concerns about our return policy, please contact our customer support team in contact@paloma-tech.com. We are here to help you and ensure your satisfaction.

Paloma Parfums undertakes to provide high quality products and exceptional customer service. Thank you for choosing us for your perfume needs.

Note: This return policy is likely to change. Please see our website for the most recent information.