Levering en retourneren
We deliver small and medium-sized products to the United Kingdom and most European countries. Large and oversized items (over 30 kg) are currently available only in Belgium, Luxembourg, Germany and the Netherlands due to carrier restrictions. Delivery availability depends on the destination country and the product ordered.
Delivery Options Overview
PALOMA TECH offers ideal shipping methods for any requirement. Be it low priced through Colissimo Post, faster via Chronopost Express (France only), or reliable delivery through DPD for Europe and UK.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Standard delivery Get it in 4-6 working days |
|
|---|---|
|
France |
4.99€ |
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Europe & UK . |
4.99€ |
|
Fast delivery: Get it in 3-4 working days. |
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|---|---|
|
France |
7.85€ |
|
Europe & UK . |
9.95€ |
What do we mean by small? Anything under 30kg
Large items
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Standard delivery Get it in 4-7 working days |
|
|---|---|
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France |
Fromu12€ |
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Europe: we only ship to Belgium (BE), Luxembourg (LU), Germany (DE), and the Netherlands. |
From 15€ |
|
Fast delivery: Get it in 3-4 working days. |
|
|---|---|
|
France |
Fromu15€ |
|
Europe: we only ship to Belgium (BE), Luxembourg (LU), Germany (DE), and the Netherlands. |
From 25€ |
What do we mean by a big item? Anything over 30kg
Exchange or Return of Goods
At PALOMA TECH LTD, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward returns and exchanges process in accordance with applicable consumer protection laws.
Eligibility for Returns & Exchanges
- Returns and exchanges are accepted within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in a resalable condition, unless they are faulty or damaged.
- Large appliances and oversized items (over 30 kg) may be subject to special return arrangements. Please contact our Customer Support team before arranging a return.
How to Return or Exchange an Item
- Contact our Customer Support team at [email protected] to request a Return Authorisation (RA).
- Include your order number and the reason for your return or exchange.
- Once your request has been approved, we will provide detailed return instructions.
Please do not return any item without prior authorisation.
Return Shipping Costs
- If you are exercising your statutory right of withdrawal, return shipping arrangements and costs will be communicated during the return authorisation process in accordance with applicable consumer protection laws.
- If the product is faulty, damaged, or an incorrect item was delivered, PALOMA TECH LTD will provide an appropriate solution, which may include a prepaid return label where applicable.
- If the return is requested for reasons other than a product defect or our error, return shipping costs may be the responsibility of the customer.
Refunds
Once the returned item has been received and inspected, refunds will be processed within 7 business days using the original payment method.
If an exchange has been requested, the replacement product will be dispatched after the returned item has been received and processed.
Non-Returnable Items
The following items cannot be returned unless they are faulty or otherwise required by applicable law:
- Personalised or customised products.
- Products that are not suitable for return for hygiene or health protection reasons once opened or used.
- Any other products excluded under applicable consumer protection legislation.
Return Conditions
To be eligible for a return, the product should be returned with:
- All original accessories, components and documentation included with the product.
- The original packaging, where reasonably possible.
- Proof of purchase (such as your order confirmation, invoice or receipt).
- For products claimed to be defective, PALOMA TECH LTD may request additional information, photographs, or an inspection to verify the reported fault before processing the return.
Please note that returns may not be accepted if essential parts or accessories are missing, or if the product has been damaged due to misuse, improper handling, or unauthorized modifications.
Refund Processing
Once the returned product has been received and inspected, any approved refund will be processed to the original payment method within 7 business days, or within the time limits required by applicable consumer protection legislation.
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PALOMA TECH LTD
Company Registration No. 13934221
UK VAT: GB422085426
Registered Office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
E-mail: [email protected]
FAQs
Once your order has been shipped, you will receive an email with tracking information to monitor your delivery
Yes, we ship to the United Kingdom and most European countries. Please check our shipping page above for specific destinations and delivery options.
Standard delivery takes approximately 4–6 business days for most destinations within Europe, including the United Kingdom. Delivery times for oversized or special-order items may be longer and will be indicated on the product page or at checkout. Express delivery options, where available, can be selected during checkout.
Once your order has been processed, we are unable to make changes. However, you can contact our customer support team immediately, and we will do our best to assist you.
If your item is damaged or faulty, please contact us immediately with your order number and photos of the damaged product. We will arrange a return or replacement.
