At PALOMA TECH, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free exchange or return process.

1. Eligibility for Return/Exchange
   • Returns and exchanges are accepted within 14 days from the date of purchase.
   • Items must be unused, in their original packaging, and in resellable condition.
   • Major appliances and items over 30kg are not eligible for return or exchange unless defective.
2. How to Return or Exchange
   • Contact our customer service team to request a return authorization number.
   • Include your order number and reason for return/exchange.
   • Once approved, you will receive instructions on how to proceed with the return or exchange.
3. Return Shipping Costs
   • For returns, customers are responsible for return shipping costs, unless the product is defective or the wrong item was sent.
   • In case of an exchange, shipping costs for the new item will apply.
4. Refunds
   • Once we receive the returned item, your refund will be processed within 7 business days to the original payment method.
   • Refunds for exchanges will be issued once the item is returned, and the replacement will be sent once the return is processed.
5. Non-Returnable Items
   • Certain products, such as personalized or customized items, are not eligible for returns or exchanges.