Terms & Conditions | PALOMA TECH LTD

Terms & Conditions

Effective date: 02 July 2026  |  Last updated: 10 July 2026

1. Company Information

This website (paloma-tech.com) is owned and operated by PALOMA TECH LTD, a company registered in England and Wales.

Company details:

  • Legal name: PALOMA TECH LTD
  • Company Registration No.: 13934221
  • UK VAT number: GB422085426
  • Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
  • Customer support email: [email protected]
  • UK customer support: +44 7366620892
  • EU customer support: +33 644655475
  • Support hours: Monday–Friday, 9:00–17:00 CET

References in these Terms to "we", "us", "our" or "PALOMA TECH" mean PALOMA TECH LTD. References to "you" or "the customer" mean any person who accesses or places an order through the Website.

2. Definitions

  • "Website" means paloma-tech.com and any subdomains operated by us.
  • "Order" means a request placed by you to purchase one or more Products through the Website.
  • "Product" means any item listed for sale on the Website.
  • "Contract" means the legally binding agreement formed between you and us when an Order is accepted in accordance with Section 6.
  • "Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

3. Acceptance of Terms

By browsing the Website, creating an account, or placing an Order, you confirm that you have read, understood and agree to be bound by these Terms & Conditions, together with our Privacy Policy, Delivery Policy and Payment & Refund Policy, all of which are incorporated by reference. If you do not agree to any part of these Terms, please do not use the Website or place an Order.

We may update these Terms from time to time as described in Section 18. The version in force at the time you place an Order will govern that Order.

4. Products and Availability

We aim to describe and display all Products as accurately as possible, including images, dimensions, materials and specifications. However:

  • Colours may vary slightly depending on your device's display settings.
  • Product packaging or minor specifications may change from the images shown, generally without materially affecting the Product's function.
  • All Products are subject to availability. Where a Product becomes unavailable after you have placed an Order, we will inform you as soon as reasonably possible and offer a substitute, delayed delivery, or a full refund.

Our catalogue includes more than 25,000 items across multiple categories. Stock levels shown on the Website are updated regularly but are not guaranteed in real time.

5. Pricing and Taxes

5.1 Currency and VAT

Prices are displayed in the currency applicable to your delivery country and include VAT at the applicable rate, unless stated otherwise. VAT is accounted for under our UK VAT registration (GB422085426).

5.2 Delivery Charges

Delivery charges, where applicable, are shown separately at checkout before you confirm your Order, and depend on delivery destination, Product size/weight, and delivery method chosen.

5.3 Pricing Errors

While we make every effort to ensure prices are correct, errors may occasionally occur. If we discover a pricing error on an Order you have placed, we will contact you before dispatch to confirm whether you wish to proceed at the correct price or cancel the Order for a full refund. We are under no obligation to fulfil an Order at an incorrectly displayed price.

6. Orders and Order Acceptance

Placing an Order through the Website constitutes an offer to purchase. No Contract exists until we send you an order confirmation email confirming acceptance and dispatch (or scheduled dispatch) of your Order. We reserve the right to decline or cancel any Order, including where:

  • The Product ordered is unavailable or has been discontinued;
  • We identify a pricing or listing error;
  • We suspect fraudulent activity or a breach of these Terms;
  • Delivery to your address is not possible for logistical or legal reasons.

Where we decline or cancel an Order after payment has been taken, we will issue a full refund within 7 business days.

7. Payment Methods

We accept payment via the methods displayed at checkout, which may include major debit/credit cards and other supported payment providers. Payments are processed through secure, PCI-DSS-compliant third-party payment processors; we do not store your full card details on our servers. Full payment is taken at the time of Order unless otherwise stated for a specific Product or promotion.

8. Delivery

8.1 Coverage

We deliver to the United Kingdom and to the European countries listed on our Delivery Policy page. The specific countries we deliver to, and any country-specific restrictions, are set out in full on that page.

8.2 Delivery Times

Standard delivery times are typically 4–6 business days from dispatch, depending on destination and carrier. Estimated delivery windows are shown at checkout and in your order confirmation. These are estimates, not guaranteed delivery dates, and may be affected by carrier delays, customs processing (where applicable), or the circumstances described in Section 15 (Force Majeure).

8.3 Oversized or Bulky Items

Certain large or heavy Products may be subject to extended delivery times, restricted delivery locations, or additional delivery charges. Where this applies, it is stated clearly on the relevant Product page before you complete your Order.

8.4 Risk and Ownership

Risk in the Products passes to you upon delivery to the address provided at checkout. Ownership of the Products passes to you once we have received payment in full.

8.5 Delayed or Failed Delivery

If your Order does not arrive within the estimated delivery window, please contact our customer support team using the details in Section 1 so we can investigate with the carrier. Where a Product is lost in transit, we will arrange a replacement or full refund.

9. Returns and Exchanges

9.1 Right of Withdrawal (14-Day Cooling-Off Period)

If you are a Consumer ordering from the UK or EU, you have the right to withdraw from your Contract within 14 calendar days of receiving your Product, without giving any reason, in accordance with the Consumer Contracts Regulations 2013 (UK) and Directive 2011/83/EU (EU).

To exercise this right, contact us at [email protected] within the 14-day period, quoting your order number. We will provide a Return Merchandise Authorisation (RMA) and return instructions.

9.2 Return Conditions

  • Products must be returned unused, in their original condition and, where possible, original packaging.
  • You must return the Product without undue delay and in any event within 14 days of notifying us of your withdrawal.
  • For hygiene-sealed, personalised, or made-to-order Products, the right of withdrawal may not apply, as permitted by applicable consumer law; any such exclusions are clearly marked on the relevant Product page.

9.3 Oversized Products

For large or bulky Products, return collection may need to be arranged with our support team rather than via standard drop-off; instructions will be provided with your RMA.

9.4 Faulty, Damaged, or Incorrect Goods

If a Product arrives faulty, damaged, or different from what you ordered, please notify us within a reasonable time of discovering the issue, ideally with photographs. We will arrange a free return, and, at your choice, a repair, replacement, or full refund, in accordance with your statutory rights under Section 12.

9.5 Return Shipping Costs

Where you withdraw from a Contract for a reason of personal choice, you are responsible for the cost of returning the Product, unless we advise otherwise. Where the Product is faulty, damaged, or incorrect, we bear the cost of return.

9.6 Inspection

Returned Products are inspected on receipt. We reserve the right to reduce the refund, or decline a refund, where a Product shows signs of use beyond what is necessary to establish its nature, characteristics and