Privacy Policy
Effective Date: July 2026
1. Introduction
At PALOMA TECH LTD, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, contact us, or purchase products from:
www.paloma-tech.com
By using our website and placing an order, you acknowledge the practices described in this Privacy Policy.
2. Company Information
Company Name: PALOMA TECH LTD
Company Registration Number: 13934221
Registered Address:
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
VAT Number (UK): GB422085426
Website: www.paloma-tech.com
Customer Support Email: [email protected]
EU: +33 644655475
UK: +44 7366620892
3. Information We Collect
We collect personal information when you:
Place an order
Create an account
Contact customer support
Subscribe to marketing communications
Request information about our products or services
The information collected may include:
Personal Information
Full name
Billing address
Delivery address
Email address
Telephone number
Order information
Communication history with our support team
Payment Information
Payments are processed securely by third-party payment providers.
We accept payments through:
PayPal
Debit and credit cards processed securely through PayPal
PALOMA TECH LTD does not store or have access to your complete payment card details.
Payment providers process your payment information according to their own privacy and security policies.
4. Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
IP address
Browser type
Device information
Operating system
Pages visited
Website usage information
Cookies and similar technologies
This information helps us improve website performance, security, and customer experience.
5. How We Use Your Personal Data
We use your information to:
Process and fulfil your orders
Confirm payments
Arrange delivery and provide tracking information
Provide customer support
Handle returns, exchanges, and refunds
Prevent fraud and protect our customers
Improve our website and services
Send marketing communications where you have provided consent
Comply with legal and accounting obligations
6. Delivery and Order Fulfilment
Estimated delivery times and supported countries are described in our Delivery & Return Policy.
To complete your order, we may share necessary information with our delivery carriers, including:
Customer name
Delivery address
Telephone number
Order details
This information is used only for order processing and delivery purposes.
7. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information only with trusted third parties necessary to operate our business, including:
Payment Providers
For secure payment processing:
PayPal
Payment processors supporting card transactions
Delivery Partners
For shipping and tracking your orders.
Service Providers
Including:
Website hosting providers
Security providers
Customer support tools
Analytics and marketing platforms
All third parties are required to handle personal information securely and only for authorised purposes.
8. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience.
Cookies may be used for:
Website functionality
Remembering preferences
Website analytics
Security
Advertising performance measurement
We may use services such as:
Google Analytics
Google Ads conversion tracking
Google Ads remarketing
Google Tag Manager
These services may collect information about website usage to help us understand visitor behaviour and improve advertising relevance.
You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
9. Google Services and Advertising
PALOMA TECH LTD may use Google services to measure website performance and improve advertising campaigns.
Google may use cookies or similar technologies to:
Measure advertising effectiveness
Show relevant advertisements
Analyse website traffic
Users can manage advertising preferences through Google’s advertising settings.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information.
Our website uses secure technologies, including SSL encryption, to protect information transmitted through our website.
However, no online transmission method can be guaranteed to be completely secure.
11. Data Retention
We keep personal information only for as long as necessary to:
Complete orders
Provide customer support
Manage returns and refunds
Meet legal, tax, and accounting requirements
Resolve disputes
When information is no longer required, it will be securely deleted or anonymised.
12. Your Data Protection Rights
Depending on applicable law, including GDPR where applicable, you may have the right to:
Request access to your personal data
Request correction of inaccurate information
Request deletion of your information
Object to certain processing activities
Request restriction of processing
Request data portability
Withdraw marketing consent at any time
To exercise these rights, contact:
Email: [email protected]
We may request verification of your identity before processing your request.
13. Marketing Communications
We may send promotional emails only where you have provided consent.
You can unsubscribe from marketing communications at any time by:
Clicking the unsubscribe link in emails
Contacting our customer support team
Unsubscribing from marketing messages does not affect transactional emails related to your orders.
14. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policies of third-party services before providing personal information.
15. Refunds and Returns
Personal information may be used to manage:
Returns
Exchanges
Refund requests
Warranty claims
Refunds are processed using the original payment method where applicable.
Return and refund procedures are explained in our Delivery & Return Policy and Payment & Refund Policy.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
Legal requirements
Business practices
Website services
Any updates will be published on this page with a revised effective date.
17. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact:
PALOMA TECH LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom
Email: [email protected]
EU: +33 644655475
UK: +44 7366620892
PALOMA TECH LTD
Company Registration Number: 13934221
VAT GB422085426